Home / Blog / How AI is Reshaping Last-Mile Delivery Logistics
15 Oct 2023

How AI is Reshaping Last-Mile Delivery Logistics

AI and the Future of Last-Mile Logistics

Artificial Intelligence is hailed across the world as the great transformer, not least in last-mile logistics, where it is reshaping many of the traditional processes such as route optimization, automation, and customer experience.

And that is only the start. As more and more companies adopt autonomous vehicles, delivery robots, and drones for last-mile delivery, AI will play an increasingly important role in enabling these technologies to operate safely and efficiently.

In this article, we will examine existing AI-powered solutions and last-mile delivery trends of the future.

How AI is Disrupting Logistics

Gone are the days of managers poring over maps and spreadsheets, trying telephonically to get updates on traffic conditions, and checking weather forecasts.

With AI’s ability to analyze vast loads of data almost instantaneously, managers can harness its powers to overcome many last-mile logistics challenges, including the following:

1. Route Optimization

AI algorithms are used to optimize delivery routes in real-time. These algorithms consider factors such as traffic conditions, delivery windows, and the location of the packages to ensure the most efficient delivery routes, reducing delivery time and fuel consumption.

2. Predictive Analytics

AI-powered predictive analytics can forecast demand patterns, customer behavior, and seasonal trends, allowing delivery companies to anticipate surges in orders. This helps them allocate resources more effectively, maintain efficient inventory levels, and ensure timely deliveries during peak periods.

3. Last-mile Delivery Automation

AI-driven automation, such as autonomous delivery vehicles, cognitive robots, and drones, is being tested and even deployed by some companies for last-mile deliveries.

According to a McKinsey report, vehicles in Europe and North America will be “highly automated or capable of self-driving on highways by 2025”—just two years from now.

Delivery drones, meanwhile, are being tested and used in logistics operations by companies such as Amazon, Google, and DHL. Amazon has set its sights high, announcing that it will introduce autonomous aircraft delivery in Britain and Italy “in late 2024”, and hopes to be delivering 500m packages via drone each year by the end of the decade.

Cognitive robots that can navigate environments such as apartment buildings and office spaces and interact directly with customers are also being developed to make deliveries to individuals or locations.

These pioneering technologies have the potential to reduce labor costs and increase delivery speed, especially in urban areas.

4. Customer Experience

Chatbots and AI-powered virtual assistants are improving the customer experience by providing real-time updates, answering queries, and offering delivery customization options. This enhances customer satisfaction and loyalty.

5. Package Tracking

AI-driven tracking systems provide customers with precise real-time information about the location and estimated arrival time of their packages, reducing uncertainty and improving the overall experience.

Last-Mile Optimization of the Future

Of course, no one can accurately predict the future. Think of how unforeseen pandemics, natural disasters, and wars have significantly impacted the efficiency of the supply chain.

However, assuming the world will continue functioning along more predictable lines, the following AI trends are likely to continue and even accelerate in the coming years:

1. Increased Automation

It’s only a matter of time before governments around the world draft the regulatory frameworks necessary to allow AI-powered technologies such as autonomous vehicles, cognitive delivery robots, and drones to take to the roads and skies. When this happens, last-mile delivery will be transformed forever.

2. Personalization

AI will significantly enhance personalization in last-mile delivery. Algorithms will analyze customer data to tailor delivery options such as time slots and locations to individual preferences, improving the customer experience.

3. Sustainability

AI-powered route optimization and vehicle allocation can help reduce the carbon footprint of last-mile delivery by minimizing fuel consumption and emissions. Companies will likely emphasize eco-friendly practices in response to growing environmental concerns.

4. Delivery Networks

AI will play a central role in creating more flexible and adaptable delivery networks. Companies may rely on dynamic, AI-driven algorithms to allocate deliveries to a combination of human drivers and autonomous vehicles or drones, optimizing efficiency and reducing costs.

5. Enhanced Security

AI will improve security in last-mile delivery through features like facial recognition, biometric authentication, and AI-powered surveillance systems. This will help prevent theft and ensure the safety of both packages and delivery personnel.

The Sting in the AI Tail

A company wanting to integrate AI into its last-mile delivery operations faces several challenges. These include the following:

• Significant initial investment

• Navigating data privacy issues

• Ensuring cybersecurity

In addition, no one, least of all a logistics manager, wants an uncontrolled situation in which hundreds of drones are buzzing overhead and crashing into each other, autonomous vehicles are clogging the streets, and delivery robots are zigzagging haphazardly across urban areas.

Besides governments drafting and enforcing regulatory frameworks, the industry itself will need to navigate the regulatory challenges and ensure responsible AI adoption.

Despite these challenges, one thing is certain: thanks to AI, last-mile logistics of the future will bear little resemblance to that of today.