HELP CENTRE

Shipa ecommerce is the pure & new digital logistics player on the block, ready to make cross-border happen for you and your business, with ease and without the traditional pain points of global trade. We can take care of all the integration work for you, from B-to-B-to-C,  for a greater customer experience at checkout, recommend last mile providers at destination, customs clearance solutions and more. We can even help you out with customer service, in geographies you don’t have a footprint. Shipa Ecommerce is also there to help you with any efufillment solutions in over 50 cities around the world. At Shipa ecommerce the ‘one size fits all’ doesn’t apply, so we  make sure we sit, listen and solve! This will deliver a great consumer satisfaction journey across all your supply chain and touch points, with the right level of visibility and transparency.

Shipa ecommerce solutions are designed to meet different business sizes and consumer needs. We will do everything possible to also support startups, SME’s, as well as established businesses with big volumes.

Shipa ecommerce offers seamless and cost effective cross-border shipping, orders efulfillment services, mail forwarding solutions and consultancy services for your logistics requirements.

Cross-border is no longer a black hole. Shipa Ecommerce’s cross-border solution provides end-to-end international shipping services, starting from pick up at your location of choice (if/when required), line haul forwarding (air freight services with parcel level DNA’s), customs clearance, and handover to last mile delivery providers of choice.

Ship ecommerce provides comprehensive ecommerce order fulfillment solutions built on cutting edge technology. Our fully integrated platform designed to meet complex demand and high volumes. Shipa ecommerce fulfillment software facilitates receiving orders, pick, pack, and dispatch them on time. Our dominant logistics footprint provides massive storage capabilities and deep storage of your products. Also goes without saying, the value added services on demand, to always ensure a great end-user experience with your brand.

Shipa Freight is an online platform that makes it easy to get air and ocean freight quotes, book, pay, and track international freight shipments online. With our global network of logistics experts in over 100 countries and industry-leading technology, we ensure that your goods arrive safely and reliably every time. Shipa Freight offers Ocean LCL and FCL and Air freight forwarding in addition to value-added services such as warehousing, insurance, and import and export customs clearance. It has never been easier for your company to move freight. Click here to generate a quote.

Shipa Freight allows you to ship many different types of goods including hazardous and dangerous material. However, Shipa Freight does not handle personal goods. To see if we ship your class of goods, enter your goods below into the Cargo Description field. If you are shipping exhibition or event cargo, please visit www.agility.com/en/contact-fairs-events/.

Shipa Freight is backed by Agility’s extensive network of 500+ offices in over 100 countries, meaning that we can ship to and from most locations. To see if we ship to or from your location, fill out a quote request on our home page.

Pretty much everything. We built our platform around you by bringing together the largest virtual fleet and developed an application for you to have full control of your deliveries and payment.

That’s the easy part! You will be offered many ways to track your orders live. We will send you an SMS with a weblink to track your shipment from your mobile. You can as well enter your order number on our website and track your order. Last but not least, you can download our Shipa Delivery app and track your orders and receive notifications. This is the best way to watch us in action!

Many reasons why you should think Shipa Delivery when you need a last mile delivery solution. It is about outsourcing your operations department to a third party that cares! It’s about enjoying multiple services from the same provider, it’s about convenience for you and for your customers. It’s about transparency in the pricing – no surprises! It’s about a full in-house technology developed locally to reply to our markets needs.

Anyone can use Shipa Delivery. If you have less than 3 deliveries a day we suggest you use our application and enjoy the freedom of choosing your pick up and delivery time. You will pay for what you use, not more!

Yes, we do! We can store your goods in our warehouse, pick and pack your orders and deliver. Extend your business and rest assured to receive the best service you wish for. We will make sure to bring a smile to your customers’ face for each and every order.

Same day delivery service is available within cities. In the UAE, you can enjoy same day delivery from Dubai to Dubai, Abu Dhabi, Sharjah and Ajman.

Yes, we do offer different catered solutions to respond to your own needs! Contact us on 800-SHIPA and we will customize a solution just for you!

Anything illegal! We don’t transport People, animals, alcoholic beverages, weapons, hazardous waste, etc. You can check our T&Cs here for a full list of prohibited items.

To ensure your orders safety, please make sure you don’t ship any prohibited and dangerous items.

Your goods are very valuable to us. We have contracted an insurance to provide you coverage. That being said we are focused on preventing any of this from happening by training and holding our Assistants to the highest standards when they are shipping your goods.

Pretty much everything. We built our platform around you by bringing together the largest virtual fleet and developed an application for you to have full control of your deliveries and payment. We trained and equipped our “assistant” to best serve you.

Your time is valuable to us. That’s why we are offering a true on demand service with a promise of a one-hour delivery window. This is made possible with our large base and the convenience in the App where you can play with timing and locations.

Welcome to the era of the true “pay as you use”. In an effort to always provide you with the most competitive pricing, we are able to tap into excess capacity that best suits your needs so that you never have to pay full price for a delivery.

We acknowledge that picking an address can be challenging. That is precisely why we built our platform to be able to capture a delivery to a mobile or to a pin on a map as well as a traditional address. The receiver can also directly modify the address from within the App.

Your goods are very valuable to us. We have contracted an insurance to provide you coverage. That being said we are focused on preventing any of this from happening by training and holding our Assistants to the highest standards when they are shipping your goods.

That being said, we recommend you add insurance cover for your package especially for valuable and fragile items. Our team will ensure that your shipments are handled with utmost care but if an accident happens, you will feel more secured with insurance.