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Featured Blog

2Jun 2019

Why Online Retailers Go Upmarket — And How to Join Them

Historically, upmarket luxury goods were reserved for face-to-face, brick-and-mortar retail locations. The reason, as noted by Forbes, was that cachet and availability were the two biggest stumbling blocks. If anyone can easily order high-end goods, do they lose the label of luxury? Companies that embrace the trend to online upmarket sales are enjoying substantial growth. …

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Featured Blog

16May 2019

The High Cost of Lousy Customer Service

Companies are losing billions because of lousy customer service. As noted by Forbes, bad service costs organizations more than $75 billion every year — up $13 billion from 2016 — creating a retail environment where 67 percent of customers are now “serial switchers,” willing to shift brand allegiance if businesses can’t deliver top-tier customer service.  …

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Featured Blog

3May 2019

Middle East Consumer Expectations in the Amazon Era

As e-commerce competition heats up in the Middle East, and the “Amazon effect” comes to pervade the market by way of Amazon-acquired SOUQ.com, your company’s ability to compete will depend upon understanding what customers in the region want, and how Amazon’s presence and influence might shape expectations going forward. It doesn’t necessarily mean you must …

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Featured Blog

18Apr 2019

How to Prevent Mispicks in an E-Commerce Warehouse

In a previous post, we explored the impact of warehouse mispicks on e-commerce fulfillment operations. The picture was not pretty, but your business doesn’t have fall victim to frequent picking errors. Solutions range from manual prevention methods to partial or full warehouse automation.  Here, we’ll examine some of the options you could consider. So to …

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